Windows Customer Support

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  1. Windows Customer Support Capability overview 1 2. 6 things we want to discuss today1. Who are we? What do we do?2. How do we do it?3. Our Progress so far…4. Why…
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  • 1. Windows Customer Support Capability overview 1
  • 2. 6 things we want to discuss today1. Who are we? What do we do?2. How do we do it?3. Our Progress so far…4. Why should you chose us?5. Customer Testimonials6. Proposed Plan 2
  • 3. 1 Who are we? What do we do? Affluent Global Business Process Customer Support Consulting CRM Remote technology Implementations support for PC users (core focus on across the U.S. Microsoft Dynamics) Outlook Hotmail/Live Windows Issues Geographies: United States, Latin America, Japan 3
  • 4. 2 How do we do it? Remote Customer Support – Process Map Customer Targeted Advertising to customers who seek help with issues related to Outlook, Hotmail, Windows OS etc. Acquisition Drive users to our website; User calls the U.S. based toll free number, attended by our Support Expert; Customer Support Expert obtains remote access to the caller’s PC Conversion and diagnoses the issue Remote Support Solve the Issue via remote access (TeamViewer/GoToAssist) and Issue Solving User is directed to our payment gateway page to complete Payment* the payment *Payment depends on the complexity and time required to solve; ranges between $ 50 - $300 4
  • 5. 3 Our progress so far.. 17,000 calls ~50% of customers call us 2040 Served Customers back when they face a different issue 950 Repeat Customers Support Expert Customer Delight Customer Satisfaction We understand that we are better off if every user who calls us is indeed delighted Customer by our service, speed and price; Happiness Our Support Experts strive to delight each user they attend to 5
  • 6. 4 In their own words.. I choose TechOnWare and I have been very impressed with their commitment and high level of service. I have a very basic understanding of computers. But they served me well. - Susan Williams, Fremont, CA TechOnWare has been looking after us for some time now, the service is second to none, efficient, effective, professional, competitive and delivered with integrity. - Paul Schalacter, Fort Lauderdale, FL 6
  • 7. 5 Why should you chose us? Experienced management team with a cumulative experience of over 50 years in Technology, Microsoft Ecosystem, Customer Support and Operations Good understanding of User Behavior, Internet Advertising, Traffic Building and Windows Ecosystem Off-shore model  Low costs Highly Scalable Available 24/7/365 Flexible (Agile workflow; Zero downtime; rapid process modifications and deployment) 7
  • 8. 6 Proposed Plan 8
  • 9. 7 Questions?? 9
  • 10. 8 You can reach us here Contact Us: India Plot no.305, 3rd Floor, Beside CGR International School, Ayappa Society, Madhapur, Hyderabad - 500 081. Call: +91 7702221700 10
  • 11. Thank You!!! 11
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