The core of emotional intelligence

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  1. The core elements of Emotional Intelligence (EI) Richard Riche oneclearmessageoneclearmessage.co.za 2. Difficult vs. engaged customer 3. What can we learn? 4. The lion…
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  • 1. The core elements of Emotional Intelligence (EI) Richard Riche oneclearmessageoneclearmessage.co.za
  • 2. Difficult vs. engaged customer
  • 3. What can we learn?
  • 4. The lion and the lion tamer
  • 5. Emotionally wired
  • 6. Key components of EI
  • 7. Self-awareness
  • 8. % self aware? 36%
  • 9. Emotional literacy
  • 10. Self-management
  • 11. Social awareness
  • 12. Micro expressions
  • 13. Relationship management
  • 14. Action Intent Intent vs action
  • 15. 1 oneclearmessageoneclearmessage.co.za
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