Suite Of Applications Government Presentation

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  1. See how we are transforming Government Business Processes from Workflow to Work Follow Through <ul><li>Increase Accountability…
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  • 1. See how we are transforming Government Business Processes from Workflow to Work Follow Through <ul><li>Increase Accountability </li></ul><ul><li>Increase Staff Productivity </li></ul><ul><li>Improve Timelines of Project Completion </li></ul><ul><li>Improve Communication between Management and Staff </li></ul>
  • 2. Government Processes <ul><li>DocuPeak automates internal and external processes for city and local governments, allowing them in turn to provide a greater level of value and service to their constituents. </li></ul>
  • 3. DocuPeak in Government Delivers: <ul><li>City-Wide Initiative Management, “CitiStat” </li></ul><ul><li>Service Request Management </li></ul><ul><li>Electronic Subpoenas </li></ul><ul><li>Constituent Dispute Management </li></ul><ul><li>Compliance Document Libraries </li></ul><ul><li>Public Information Request Management </li></ul>
  • 4. City-Wide Initiative Management, “CitiStat” <ul><li>The “CitiStat” application: </li></ul><ul><li>Provides a customized web form to capture project information and status updates </li></ul><ul><li>The use of CitiStat avoided the use of multiple excel worksheets and e-mail attachments as the primary means of communication </li></ul>
  • 5. City-Wide Initiative Management, “CitiStat” <ul><li>The City is saving over 200 hours per month of management time to update and report status of Department projects and initiatives </li></ul><ul><li>CitiStat was easy to learn for Departments Heads and their management staff </li></ul>&quot;No other web-based platform provides the flexibility I need to create applications that enhance our daily operations as DocuPeak .&quot;  - Michael Falkow, CIO, City of Inglewood
  • 6. City-Wide Initiative Management, “CitiStat” <ul><li>The DocuPeak platform is flexible and adaptable to meet the needs of the City to have parent-child data collection and reporting </li></ul>
  • 7. Service Request Management <ul><li>The “Service Request” application: </li></ul><ul><li>Provides an automated tool that improves communications between two or more external users </li></ul><ul><li>The use of Service Request Management provides a common list for viewing by both internal and external users to view status of open requests and history of closed requests </li></ul><ul><li>Includes a search engine for ad hoc and saved searches </li></ul>
  • 8. Service Request Management <ul><li>Provides a customized web form for end users (internal or external) to initiate a request for assistance </li></ul><ul><li>Allows for auto-routing of requests to be assigned to employees based on fully customizable drop down lists to describe the reason for the request </li></ul><ul><li>Creates system generated e-mail to confirm receipt of the request </li></ul>
  • 9. Service Request Management <ul><li>Allows standard response times to be assigned and reported on view list of service requests to monitor timely completion </li></ul><ul><li>Flexible to adapt to accommodate both departmental or Enterprise service requests </li></ul><ul><li>Export to Excel and Crystal Reports are available for publishing of status reports, reporting workload and history </li></ul>
  • 10. Constituent Dispute Management <ul><li>The “Dispute Review” application: </li></ul><ul><li>Provides an automated tool for scanning or importing documents relevant to cases for easy access by reviewer </li></ul><ul><li>The use of Dispute Review provides a common list for viewing by both employees and management to view status and monitor for timely completion </li></ul><ul><li>Includes a search engine for ad hoc and saved searches </li></ul>
  • 11. Constituent Dispute Management <ul><li>Provides a customized web form for end users to initiate a dispute request </li></ul><ul><li>Has an automated tool to Scan, Index and Upload documents into the application </li></ul><ul><li>Creates configurable notifications based on business rules for review and approval </li></ul><ul><li>Option to create e-mail or letters to send to Requestor with results of the review and retain a copy in the case repository </li></ul>
  • 12. Constituent Dispute Management <ul><li>Documents related to the cases are “linked” to the relevant case and can be viewed side-by-side with indexing information to review the dispute </li></ul><ul><li>Export to Excel and Crystal Reports are available for publishing of status reports, reporting workload and history </li></ul>
  • 13. Sorting Data <ul><li>Sorting: The display data on any dashboard can be sorted by clicking on any of the column headers.  Text fields will be sorted from A to Z, numeric fields in sequential order, etc. </li></ul>
  • 14. Searching (Filtering) Data <ul><li>Filters: Filters allow you to restrict the data displayed on the screen. Filters can be applied to up to five levels of data. </li></ul>
  • 15. The DocuPeak Platform is Intelligent: <ul><li>Document and Content Management </li></ul><ul><li>Electronic Forms Processing </li></ul><ul><li>Business Process Automation </li></ul><ul><li>Reporting and Process Analytics </li></ul>“ Use Webiplex’s DocuPeak Cloud” No Hardware, No Software, No “It-Queue”…Just Success
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