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  • 1. Read What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms -> James Heskett free online
  • 2. Book details
  • 3. Description this book The service sector has grown to become 80% of the US economy, yet it s poised for a revolution in personalization, big data, and complexity. The authors begin by reviewing their own foundational work, testing the durability of concepts they ve helped develop, such as customer and employee value equations and the service profit chain. Then they move on to look at every aspect of optimal service leadership: the use - and misuse - of technology in delivering top-level service; and practices that can transform loyal customers into owners who will help you develop new services, refine existing ones, and recommend your company so enthusiastically they essentially become marketers. 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  • 4. If you want to download this book, click link in the last page
  • 5. click here to download Read What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms -> James Heskett free online Click this link : https://aziziziahbitique.blogspot.co.id/?book=1681419661 if you want to download this book OR
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