MR Lee Resume

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  1. Melissa R. Lee 2820 Fountain View Dr. apt 120, Houston Texas 77057 ● 281-635-3327 ● Melissa.R.Lee@gmail.comProfile:Dynamic management and administrative career in…
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  • 1. Melissa R. Lee 2820 Fountain View Dr. apt 120, Houston Texas 77057 ● 281-635-3327 ● Melissa.R.Lee@gmail.comProfile:Dynamic management and administrative career in the Healthcare industry. Experiencein building administrative expertise and developing personnel. Outstanding record ofachievement in business sales. Excellent communicator with the ability to activelymanage change.Summary of Qualifications:Document Control Medisoft ProficiencyMedical Terminology Project CoordinatorContract Coordination Administrative SupportData Entry Team DevelopmentKey Account Relationship Manager Sales TrainingStrategic Sales and Market Planning ICD-9/CPT-4Medical Office ProcedureProfessional Experience:December 2009-May 2010 MailQuick Houston, TXShipping Assistant Manager • Work with Shipping Supervisor for estimated space, weight and freight class coding. • Invoicing and freight confirmation of daily shipping, review routing options, order open reports. • Investigate delivery methods to reduce cost of freight • Conduct final inspection of packaged product before shipment. . • Monitor inventory levels of key distributed items were filled in a timely manner ; ensuring all customer requests on future demands.. • Monitored/track quality and performance initiatives • Ensure compliance with all domestic and international shipping regulations. • General clerical – answer phones, copying & filing of shipping paperwork. • Perform basic PC shipping functions including data entry. • Served as backup shipping supervisor during vacations and scheduled days off.September 2008 to May 2009 Hilton Garden Inn Sugar Land, TXNight Auditor / Guest Service Night Auditor • Maintained daily vacancies, reservations and room assignment inventories • Answered inquiries regarding hotel services and registration by letters, telephone and in person, provided information about services available in the community and responded to guests complaints • Compiled and checked daily record sheets, guest accounts, receipts and vouchers using computerized and manual systems Melissa R. Lee Melissa.R.Lee@gmail.com 713.296.0762 Page 1 of 5
  • 2. • Presented statements of charges to departing guests and handled payments • Prepared daily financial reconciliations • Balanced and reported on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service), cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information • Budget reconciliation Guest Service Agent • Greeted guests upon arrival • Registered guests by verifying the reservation, address, and credit information the inputted into the system • Promoted the Hilton Honors Guest Program and provided recognition and benefits to all present members • Processed payments for guest accounts both at the time of registration and at checkout • Maintained in-house bank, made deposits and accurately reported receipts daily • Cashed checks and exchanged currency for guests • Issued keys to and controlled the entrance of safety deposit boxes • Posted miscellaneous charges as requested • Assisted the concierge in handling mail and facsimiles • Provided guest with information regarding hotel facilities and local attractions • Booked reservations for walk-in guests • Organized and maintained paper and electronic files; managed inventory; conducted research; and disseminated information via telephone, mail services, Web sites, and e-mail • Handled travel and guest arrangements • Assisted in creating and implementing policies, procedures, regulatory requirements in the area of assignments, making improvements to streamline or improve efficiency and effectivenessMarch 2008 to September 2008 Spectra Energy, Inc Houston, TXProject Coordinator / Document Control Specialist • Developed a strategic plan for the implementation for historical data • Supervised contractors in entering historical data such as blueprints, pipelines files, etc. • Oversight of record retention policy and documents • Verified and edited entry transmittals • Created inventory control spreadsheets • Contract proposal negotiation • Development of workflows and corresponded with leadership regarding the integrity and timeliness of data entry outcomes • Scheduled personnel lunches and time off • Communicated daily progress updates to upper management in Flash Report meetings • Coordinated and supervised Team Meetings • Responsible for contractor training and development procedures for ongoing development Melissa R. Lee Melissa.R.Lee@gmail.com 281.635.3327Page 2 of 5
  • 3. • Composed correspondences, managed databases and reports • Research leasing equipment, purchased supplies and managed stockrooms • Used computer applications such as spreadsheets, word processing, e-mail and database software in performing work assignment • Researched and retrieved data from several sourcesOctober 2007 to December 2008 ERC, Inc. Houston, TXAdministrative SupportOffered administrative support and document control in the following industries: • Managed details of multi-party conference calls • Organized on and off-site meetings and luncheons • Arranged travel arrangements, calendars, itineraries, and agendas • Prepared and processed monthly expense reports reflecting supporting documents • Coordinated meetings, workshops, receptions • Coded invoices to enter in for payment • Prepared correspondences, revised manuals, and created presentations • Answered telephone calls, retrieved faxes, sent and replied to emails • Purchased office supplies and equipment for the department • Worked directly with managers on weekly Flash Reports • Created spreadsheets and merged mailings • Prepared Activation OrdersApril 2006 – June 2007 Houston, TXAccount Executive Screentek Ltd. • Manage customer accounts from end-users to corporations and domestic to international • Analyze sales reports • Generate customer invoices using QuickBooks • Manage customer communication via email, Live Chat, and walk-ins • Inventory control • LCD panel replacement for laptopsJanuary 2005 – March 2006 Houston, TXSales Assistant Manager Footaction/Footlocker • Track and manager sales margins by account and brands daily • Assign sales and revenue goals for associates • Budget and order new products to increase company revenue • Create visual displays for latest apparels and attractions • Train associates and coordinate team-building exercises to increase personnel relationships • Write performance reviews for all direct reportsManagement Skills Melissa R. Lee Melissa.R.Lee@gmail.com 281.635.3327Page 3 of 5
  • 4. • Trained, coached, supervised and evaluated staff members and coordinate team- building exercises to increase personnel relationships. • Developed and implemented a series of cost reduction/cost avoidance program. • Managed details of multi-party conference calls. • Coordinated meetings, workshops, receptions, and conferences • Scheduled personnel lunches and time off • Organized on and off-site meetings and luncheons • Investigate methods to reduce cost of freight • Monitor inventory levels of key distributed items and allocation to order to ensure current and future demands are covered • Ensure compliance with all domestic and international regulations associated with the current duties.Communication Skills • Promoted products and services; generated leads and initiated sales. • Established and improved client communications; maintained ongoing relationships. • Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated and negotiated conflicts. • Communicated Daily progress to upper management in Flash Report meetings • Coordinated and Corresponded with other Department regarding data • Served as representative and liaison.Business Administrative and Office Skills • Answered telephone calls, retrieved faxes, sent and replied to emails, and sent mail • Purchased office supplies and equipment for the department • Medical Terminology • ICD-9 CM/ CPT • Basic Knowledge of HIPPA • Medical Office Procedures • Worked directly with managers on weekly Flash Reports • Created spreadsheets, merged mailings, composed correspondence and managed databases and reports • Achieved computer proficiency; demonstrated knowledge of Microsoft Word, Excel, PowerPoint, Adobe Photoshop and all Internet functions. • Researched and retrieved data from several sources • General clerical – answer phones, copying & filing of paperwork • Prepared the daily accounting data entry and reconciliationSales/Marketing Skills • Developed and implemented a series of cost reduction/cost avoidance programs Melissa R. Lee Melissa.R.Lee@gmail.com 281.635.3327Page 4 of 5
  • 5. • Reconfigured customer service interaction model through a series of image enhancement and visual display changes • Promoted to Assistant Manager within six months of employment • Achieved Top District Sales Person status for multiple monthsEducation and TrainingHouston Community College Houston, TexasCertification in Medical Billing and Coding July 2011 • Medical Office Procedures (Texas Department of Insurance regulations pertaining to HMOs, CMS reporting requirements, Claims processing and general principles) • Medical Terminology • Medical Coding Basics • Medical Insurance/Billing • Advanced CodingA.A.S in Health Information Technology Spring 2013 Melissa R. Lee Melissa.R.Lee@gmail.com 281.635.3327Page 5 of 5
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