Managing an HE library in the 21st century: a case study

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  1. Managing a HE Library in the 21st Century<br />City University LIS: A case study<br />Máire LaniganDirector of Information Services and Libraries <br…
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  • 1. Managing a HE Library in the 21st Century<br />City University LIS: A case study<br />Máire LaniganDirector of Information Services and Libraries <br />
  • 2. Twitter–addict? <br />
  • 3. Overview<br /><ul><li>A word about me
  • 4. Higher Education in society
  • 5. City University as an organisation
  • 6. Library and Information Services
  • 7. Managing a HE library in a cold climate . . . the last twelve months
  • 8. Icebergs ahead? City LIS : the next twelve months
  • 9. The future of libraries</li></li></ul><li>A word about me<br />Qualified in 1977<br />Single staffed through to complex <br /> services<br />Public sector<br />Changing expectations of libraries<br />
  • 10. What did City University Library use to be like?<br />
  • 11. Librarians have changed too…<br />From<br />Perfection<br />Set in their ways<br />Insecure about roles<br />Collections focused <br />…to<br />Good enough<br />Flexible and innovative<br />Adapt readily to change<br />Service focused<br />
  • 12. What is your experience of librarians? <br />
  • 13. Overview<br /><ul><li>A word about me
  • 14. Higher Education in society
  • 15. City University as an organisation
  • 16. Library and Information Services
  • 17. Managing a HE library in a cold climate . . . the last twelve months
  • 18. Icebergs ahead? City LIS : the next twelve months
  • 19. The future of libraries</li></li></ul><li>Higher Education in Society<br /><ul><li> Provides education
  • 20. Supports innovation
  • 21. Sustains economic vitality
  • 22. Changing student participation and profile</li></ul> <br />. . . so demand going up and resources going down.<br />
  • 23. Changing models of provision<br />Traditional <br />Ownership<br />Individual<br />Campus<br />Emerging<br />Access<br />Collaborative<br />Above campus<br />
  • 24. Overview<br /><ul><li>A word about me
  • 25. Higher Education in society
  • 26. City University as an organisation
  • 27. Library and Information Services
  • 28. Managing a HE library in a cold climate . . . the last twelve months
  • 29. Icebergs ahead? City LIS : the next twelve months
  • 30. The future of libraries</li></li></ul><li>City University as an organisation<br />Teaching led with research<br />USP<br />Distributed environment<br />
  • 31. Our students<br />Full time 57%<br />Aged 25 and above 55%<br />International 18-28%<br />Undergraduate 68% <br />Female 55%<br />
  • 32. Overview<br /><ul><li>A word about me
  • 33. Higher Education in society
  • 34. City University as an organisation
  • 35. Library and Information Services
  • 36. Managing a HE library in a cold climate . . . the last twelve months
  • 37. Icebergs ahead? City LIS : the next twelve months
  • 38. The future of libraries</li></li></ul><li>Library and Information Services at City<br />‘Shape’ of service<br />Campus environment<br />Subject mix<br />
  • 39. Overview<br /><ul><li>A word about me
  • 40. Higher Education in society
  • 41. City University as an organisation
  • 42. Library and Information Services
  • 43. Managing a HE library in a cold climate . . . the last twelve months
  • 44. Icebergs ahead? City LIS : the next twelve months
  • 45. The future of libraries</li></li></ul><li>Looking backwards: a cold climate?<br />Challenges<br /><ul><li>Expectations of library users
  • 46. Changing face of scholarly publishing</li></ul>Budgets<br /><ul><li>Credit crunch ($ euro exchange rates)
  • 47. Disproportionate inflation
  • 48. Conflicting pulls – online collections v monographs spend
  • 49. Under-investment in library services (Sconul data)</li></li></ul><li>Sconul data: how do we compare?<br />
  • 50. So how did we respond?<br />
  • 51. 1. Transforming our spaces<br />£2.3 million investment<br />Benefits:<br /><ul><li> Different needs, different spaces
  • 52. New spaces and increased capacity
  • 53. Assistive technology suite
  • 54. Wi-fi enabled ; laptop loans service, IT training suite
  • 55. Sand pit, technobooths, digital signage
  • 56. ‘Roving’ services and self-service</li></li></ul><li>
  • 57.
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  • 62.
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  • 64.
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  • 69. 2. Reshaping our collections<br />Mixed economy – print and digital<br />
  • 70. Something to celebrate?<br />Gain = whole floor of the library (1083m of shelving)<br />But…<br /><ul><li> Extra £100k cost
  • 71. Perpetual access?
  • 72. Remote store</li></li></ul><li>Snapshot of digital usage: <br />Nov 07 – Jan 08<br />A cautionary note<br />Snapshot of digital usage: <br />Oct 09 – Nov 09 <br />
  • 73. 3. Reducing posts and changing our staff profile<br />Internal drivers<br /> <br />Central Services ‘Business Efficiency Review’<br />Some ‘wrong’ structures / teams<br /> <br />External drivers<br /> <br />Scholarly publishing: digital content<br />Changing demand and service provision<br />Competitive environment: skilled and agile workforce.<br />
  • 74. 3. Reducing posts and changing our staff profile<br /><ul><li> Service wide review
  • 75. All roles under the spotlight
  • 76. Increased or decreased importance of some roles
  • 77. 16 individuals left the University
  • 78. 7 posts removed from structure
  • 79. 1 new role created; 1 enhanced
  • 80. 6 roles remodelled and re-graded</li></li></ul><li>Overview<br /><ul><li>A word about me
  • 81. Higher Education in society
  • 82. City University as an organisation
  • 83. Library and Information Services
  • 84. Managing a HE library in a cold climate . . . the last twelve months
  • 85. Icebergs ahead? City LIS : the next twelve months
  • 86. The future of libraries</li></li></ul><li>Icebergs ahead: looking into the future<br />Sconul top ten concerns  <br /> 2009 (2008)<br /> <br />Funding and financial management 97% (84%)<br />E-environment 91% (84%)<br />Space and buildings 79% (94%)<br />
  • 87. Icebergs ahead: looking into the future<br />Staying local . . .<br />Doing more with less<br />Outsourcing<br />Shared services<br />Collaboration and partnerships<br />
  • 88. Overview<br /><ul><li>A word about me
  • 89. Higher Education in society
  • 90. City University as an organisation
  • 91. Library and Information Services
  • 92. Managing a HE library in a cold climate . . . the last twelve months
  • 93. Icebergs ahead? City LIS : the next twelve months
  • 94. The future of libraries</li></li></ul><li>The future of libraries?<br /><ul><li> Leadership
  • 95. Choosing the ‘right’ team and people
  • 96. Know your market – use evidence
  • 97. Library as place</li></li></ul><li>Questions and discussion<br />
  • 98. Useful links and resources<br />http://www.rin.ac.uk/files/Scholarly_books_journals_at_risk.pdf<br />Follow me on Twitter! @mairelanigan<br />Blogging@ http://chatterbox.soi.city.ac.uk/library<br />
  • 99. Image credits<br />1982 – Providence Public Library http://www.flickr.com/photos/ppl_ri_images/4034187615/<br />Librarian? Stereotype? - Litandmorehttp://www.flickr.com/photos/litandmore/2430033122/<br />Most Excellent Librarian – biblionahttp://www.flickr.com/photos/bibliona/238979054/<br />Librarian costume – LibrarianAvengerhttp://www.flickr.com/photos/librarianavengers/260849159/<br />I Heart the Dewey Decimal System – L. Marie http://www.flickr.com/photos/lenore-m/331636606/<br />Librarians-Haunted-Love – DumioMomiohttp://www.flickr.com/photos/30976576@N07/2905162295/<br />this is what they expect when I say I&apos;m a librarian – cindiannhttp://www.flickr.com/photos/trucolorsfly/718590589/<br />Cold walk - ImNotQuiteJackhttp://www.flickr.com/photos/imnotquitejack/3226593160/<br />empty trash bin in the spotlight – JonathanCohenhttp://www.flickr.com/photos/jonathancohen/4049146542/<br /> Cork – Generation X-Ray http://www.flickr.com/photos/85182154@N00/55295920/<br />Peep through the iceberg –divedivajadehttp://www.flickr.com/photos/divedivajade/218467073/<br />Magic Ball – piterarthttp://www.flickr.com/photos/piterart/4074570137/in/photostream/<br />Question! – Stefan Baudyhttp://www.flickr.com/photos/-bast-/349497988/<br />
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