Making a complaint

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  1. Making a complaint Conversation 2. Accepting / delaying / rejectingMaking a complaint the complaintã Excuse me, I’m sorry to trouble ã Oh, I’m sorry about…
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  • 1. Making a complaint Conversation
  • 2. Accepting / delaying / rejectingMaking a complaint the complaint• Excuse me, I’m sorry to trouble • Oh, I’m sorry about that. you, but…. • I can’t tell you how sorry I am• I’m afraid I have to make a • I’m so sorry, I didn’t realize complaint. • I just don’t know how to say.• Excuse me, I’m afraid…• Excuse me, there seems to be something wrong with…• I wonder if you could help me….. • I suggest you leave it with us and we’ll see what we can do. • I’m afraid we can’t help you at the moment.• Do you think I could get a refund/ • Could you leave your contact phone new... / different... number and address? We will contact• I want to speak with the manager. you soon. • Well, I’m afraid there is nothing we can do about it actually. • Well, I’m afraid there isn’t much we can do about it.
  • 3. ConversationA: Excuse me, I’m sorry to trouble you, but I asked for a non-smoking room and you have given me a smoking room.B: Oh, I’m really sorry about that.A: Do you think I could get a non-smoking room?B: I can’t tell you how sorry I am, but we do not have any non-smoking rooms available at the moment.A: Then I want to speak with the manager, please.B: Immediately, sir.
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