Fairchild,Robert Resume

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  1. ROBERT W. FAIRCHILD 2501 Gilbert Circle ã Arlington, TX 76010 Tel 817-344-9316 ã rst@techie.com Senior Computer Technician Accomplished Computer Repair Technician…
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  • 1. ROBERT W. FAIRCHILD 2501 Gilbert Circle • Arlington, TX 76010 Tel 817-344-9316 • rst@techie.com Senior Computer Technician Accomplished Computer Repair Technician with over 9 years experience in the resolution and troubleshooting of computer based systems. Successfully control and monitor operating systems, application program installation, configuration, testing and malfunction analysis and resolution. Strong ability to collaborate with team members at all levels of business and manage personnel with a manner that results in employee commitment to the business and a positive work environment. Successfully handle multiple projects simultaneously, developing processes that maximize profit while keeping within budgetary constraints. Hardware • Software • Installation • Testing • Field Service • User Support Small Office Networking • Wireless Technology • Network Security • Data Migration TECHNICAL SKILLS • Dell Certified Systems Expert  Foundation 2009 Desktops – Certification ID #: 913.  Associate Server Certification V10.0 – Certification ID #: 821.  DMS (NON_DSP) Client Softskills – Certification ID#: 685.  Trusted Advisor for Field Service - Certification ID#: 722.  Basic Wireless Technology – Certification ID#: 577.  Managed Deployment Tech Lead Rev. A01 – Certification ID#: 70 • Operating Systems  Windows 1998, Windows 2000, Windows 2003, Windows 7, Windows XP, Windows Vista, Windows PE  Wired & Wireless  Command Line Utilities (Ping & Traceroute) • Software  Microsoft Word, Excel, Access, Outlook, Dameware, Java, Oracle, Remedy, Imaging Software, IPCONFIG, WINIPCFG, IBM POS, HP POS, Virus/Spyware Removal, Installation and Configuration of Antivirus Software • Hardware  Motherboards/Mainboards  Windows 2000 Server, Windows 2003 Server, Blade & Tower Type Servers  Printers including HP, Epson, Okidata, Dell, Lexmark, IBM/Ricoh  iPhone Tech Support  HP GL380 Server Installations/Decomissioning CAREER HIGHLIGHTS COMPUTER REPAIR TECHNICIAN 2007-2010 RST COMPUTERS – ARLINGTON, TX • Successfully installed and configured servers from a remote location. • Troubleshot and repaired server hardware. • Performed HP POS Self Check-out and IBM POS installations, troubleshooting, and data migration. • Setup, installed, troubleshot and upgraded small wired & wireless networks, desktops, laptops, and printers. • Identified and resolved network connectivity issues. • HP printer deployment, configuration and repair servicing. • Troubleshot hardware conflicts within server systems in order to repair or replace faulty components.
  • 2. • Configured server systems to allow network operations and systems communications. • Installed, upgraded and troubleshot operating systems and software. Robert W. Fairchild • Tel 817-344-9316 • rst@techie.com • Page Two TEAM LEAD/SPECIALIST (CONTRACT) 7/2009-8/2009 SMART SOURCE/INSIGHT – FORT WORTH, TX • Coordinated successful Wa-Mu/Chase Bank data conversion. • Installed peripherals at bank workstations. • Uninstalled old server and workstations. • Managed asset disposal preparation. • Performed de-installation and removal of computer systems for branch closures. HARDWARE TECHNICIAN 2007-2008 GAMESTOP, INC. – GRAPEVINE, TX • Refurbished video game systems to certain standards of quality and production. • Troubleshot video game systems. • Replaced lasers, power supplies, LCD’s, and motherboards/main boards. TECHNICAL SUPPORT AGENT 2005-2006 TELVISTA – GRAPEVINE, TX • Provided technical support for a major DSL supplier in the US. • Removed and Reinstalled TCP/IP. • Updated TCP/IP settings including IP address, DNS, WINS, and Gateway. • Configured PPPoE/Bridged modem. • Installed USB modem driver. • Used Remedy and other databases for account configuration/management. • Setup Email/News Client, including server settings. • Installed command line utilities (Ping & Traceroute). • Instructed customers on how to use the ping utility and run and interpret a Traceroute. • Educated customers on potential cause of slow throughput using the trace route utility and IPCONFIG or WINIPCFG utility functionality to release and renew IP addresses. • Handled wireless configuration to include setting of SSID/WEP key and getting connectivity. COMPUTER REPAIR TECHNICIAN 2001-2005 RST COMPUTERS – TAYLOR, MI • Repaired and upgraded computers. • Installed and operated Windows 2000 server and server operating system. • Troubleshot server hardware in order to isolate and replace faulty hardware. • Repaired both Blade type and Tower type servers. • Installed new hardware in server systems. • Troubleshot hardware conflicts within server systems in order to repair or replace faulty components. • Configured server systems to allow them to operate on a Network for multiple user access. • Installed various software including MS Office and Outlook.
  • 3. • Setup home and small office networking, wired and wireless. • Troubleshot hardware conflicts within Windows Operating Systems and replaced faulty hardware. • Installed hardware drivers within Windows. • Performed installation of new hardware into computers. • Handled hardware and software installation to setup a network. • Configured server systems to allow network operations and systems communications.
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