Embedding Treating Customers Fairly (TCF) into your culture

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  Treating Customers Fairly (TCF) is a key part of compliance in the new Twin Peaks financial legislation. TCF legislation requires financial service organisations (banking, insurance, investments, etc) to follow the 6 Treating Customers Fairly outcomes (designed to ensure fair treatment of customers).
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  • 1. oneclearmessageoneclearmessage.co.za
  • 2. Outcomes-based regulation
  • 3. TCF Outcomes Culture & Governance Product Suitability Disclosure
  • 4. TCF Outcomes Suitable Advice Meet expectations Claims, Complaints & Changes
  • 5. The heart of TCF Principle 1 : Customers must feel confident that they are dealing with an ins2tu2on where TCF is at the core of their culture.
  • 6. Begin with values
  • 7. Look to the future Training and Competence Remuneration Incentive Schemes
  • 8. Client centric approach Confidential information Legal Obligations
  • 9. MI communication Relevant Accurate Timely Acted on Recorded
  • 10. TCF questions
  • 11. Helping you build a great place you want to work   Embedding a Treating Customers Fairly (TCF) Culture through human conversations, supported by software Building Employee Engagement and Emotionally Intelligence skills  Consulting, coaching and training B-BBEE Level 4 EME Cell +27 (0)83 229 3528 richard@oneclearmessage.co.za Website: www.oneclearmessage.co.za
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